العربية
Ordinary Kuwait / Customer Care
Contact Us
Have a question about a product, an order, delivery, or a return? Our customer service team is here to help you find the information you need.
Ordinary Kuwait is an independent online skincare and beauty retailer operating in the State of Kuwait.
Please include your order number when contacting us about an existing purchase.
How to Reach Us
You can contact Ordinary Kuwait through the following official customer service channels.
01 / Telephone
Call Our Team
For order-related questions, product inquiries, and support.
02 / Email
Write to Us
Send your questions, return requests, or order details to our support email.
03 / Location
Business Address
Block 4, Ibn Khaldoun Street
Al Mashwar Real Estate Company Building
Floor 1S, Shop No. 46, Plot No. 000522
Hawally, 30004, Kuwait
For returns or visits, please contact customer support first to confirm the arrangements.
What Can We Help You With?
Orders
Order Assistance
Questions about product availability, existing orders, payment, or order updates.
Delivery
Shipping & Delivery
Standard delivery within Kuwait costs 1.000 KWD per order and normally takes 1–3 business days.
After-Sales
Returns & Refunds
Eligible returns may be requested within 14 calendar days of delivery. Return shipping is free under our policy.
Before You Contact Us
To help us review your inquiry efficiently, please provide the relevant details when available:
- Your order number, if you have already placed an order.
- The name of the product or products involved.
- A brief explanation of your question or concern.
- For damaged or incorrect items, a description of the issue and supporting photographs where appropriate.
Please do not send payment card numbers, card security codes, or account passwords by email.
Business Information
The following details identify the business operating this online store.
- Online Store
- Ordinary Kuwait
- Registered Business
- Moozhel Kuwait
- Country
- State of Kuwait
- Business Address
- Block 4, Ibn Khaldoun Street
Al Mashwar Real Estate Company Building
Floor 1S, Shop No. 46, Plot No. 000522
Hawally, 30004, Kuwait - Telephone
- +965 55407172
- [email protected]
- Website
- ordinarykuwait.com
Independent Retailer Notice
Ordinary Kuwait is an independent retailer operated by Moozhel Kuwait. Our store is not affiliated with, endorsed by, or an authorized distributor of The Ordinary or DECIEM. Brand names and trademarks remain the property of their respective owners.
Useful Store Policies
For full details about shopping with Ordinary Kuwait, please review: