Privacy Policy

Last Updated: October 22, 2026

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Full name, phone number and email address.
• Billing and delivery addresses.
• Order details, purchase history, payment method and transaction status.
• Return, refund and exchange information.
• Account details provided when registering.
• Information provided to customer service.
• Delivery instructions and order notes.

We may also automatically collect technical information such as your IP address, browser and device type, operating system, pages visited, cookie identifiers and website usage information. We seek to collect only what is reasonably necessary to operate and protect the store and fulfill orders.

2. How We Collect Information

Information may be collected when you place an order, create or update an account, enter billing or delivery information, contact us, request a return or exchange, or interact with the website. Technical information may be generated automatically through the enabled hosting, security and analytics services.

3. How We Use Your Information

• Process, confirm and deliver customer orders within Kuwait.
• Contact you about order status or important updates.
• Manage customer accounts and provide support.
• Process returns, refunds and replacements.
• Investigate transactions and prevent fraud or unauthorized access.
• Maintain and improve website performance and the shopping experience.
• Comply with applicable legal, accounting and regulatory obligations.

We may send transactional messages relating to your purchase, payment or delivery. Promotional communications, where offered, will be handled in accordance with applicable requirements and customer preferences.

4. Payment Information

Our website may offer cash on delivery and payment through third-party service providers, depending on the options shown at checkout. Electronic payments are processed by the applicable payment service provider in accordance with its privacy and security practices.

Ordinary Kuwait does not intentionally store full payment card numbers or card security codes in its standard website records. We may retain transaction identifiers, amounts, statuses and records needed for accounting, refunds and customer support.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to support essential website functions and the shopping experience. Depending on the services enabled, these include:

• Essential cookies: support carts, checkout, login sessions and security.
• Preference cookies: remember selected settings.
• Analytics cookies: help measure website activity and performance.
• Advertising and measurement cookies: may be used where advertising or conversion tools are enabled.

You can manage cookies through your browser and any cookie-preference controls offered by the website. Disabling essential cookies may prevent the shopping cart or checkout from functioning correctly.

6. Analytics and Google Services

We may use analytics tools, Google services and shopping-related integrations to measure site activity and product performance, depending on the configuration in use. These services may process page visits, interactions, device information, purchase-related events and technical identifiers. Their own privacy policies may apply.

7. Sharing of Personal Information

We do not sell your personal information.

We may share information as reasonably needed with courier services, payment providers, hosting and technical support partners, security services, analytics or advertising providers where enabled, and customer-service or order-management providers.

We seek to limit information shared to what providers need to perform the relevant service. Information may also be disclosed where legally required or pursuant to a lawful request from an appropriate authority.

8. International Data Processing

Some hosting, payment, security and analytics providers may process data outside Kuwait. Where this occurs, we seek to use providers and safeguards consistent with applicable legal requirements.

9. Data Security

We use reasonable technical and organizational precautions to protect data against unauthorized access, loss, misuse, alteration and disclosure. Measures may include encrypted website connections, access controls and website security systems. No method of electronic storage or transmission is completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for orders, customer support, returns, refunds, financial records, fraud prevention, disputes and legal obligations. When it is no longer required, we take reasonable steps to delete, anonymize or otherwise manage it securely, subject to applicable retention requirements.

11. Your Privacy Rights

Subject to applicable law, you may contact us to ask what personal information we hold, request corrections of inaccurate information, ask for deletion where appropriate, or update communication preferences. Certain records may need to be retained for lawful accounting, security or business purposes.

12. Third-Party Websites and Links

Our website may link to third-party payment services, social media or other independent websites. We do not control their privacy practices, and encourage you to review their policies before providing information.

13. Children’s Privacy

Our website is a general online store and is not specifically directed toward children. We do not knowingly seek to collect personal data from children without appropriate authorization where required by law. Contact us if you believe a child has inappropriately provided personal information.

14. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, technology or applicable requirements. Changes will be published here with an updated date. We encourage customers to review this page periodically.

15. Contact Information

For questions about this policy or requests relating to personal information, contact: